Let’s get your listing ready.
Questions about photos, edits or payments? Email help@shootestate.com.
Start with your phone photos.
Take photos with your phone’s Camera app, then choose Upload photos in your listing. Select several at once. Each listing can hold up to 60 photos, with a maximum of 20 MB per photo.
JPG, PNG and WebP are supported. iPhone HEIC photos are converted when your browser can read them. If a HEIC photo won’t open, export or share a JPEG copy from your device and upload that copy.
One new edit. One credit.
Tidy & polish, virtual staging and written tweaks each use one credit per generated photo. Viewing, comparing and saving a photo choice use no credits. Purchased edits can be used across your listings and have no expiry.
Waiting for an edit?
You can leave an edit processing and return later. We save the result when it finishes. If an edit needs attention, contact us before generating another version. Starting a new version uses another credit; checking progress does not.
Confirmed failed edits return the reserved credit. If completion is uncertain, we keep the edit for investigation so it isn’t accidentally generated and charged twice.
Review before you publish.
Compare edited photos with the originals. Check room proportions, surfaces, fixtures and property condition. Choose the version you want, then save your choice. Virtually staged photos carry a staging label on your published listing.
Your listing stays private until you publish it. Later changes stay private until you choose Update published listing. Hide listing removes the public page; it cannot recall copies someone already downloaded or shared.
Payments and account help.
For a payment question or refund request, email us with your account email and purchase reference. Never send card numbers, passwords or API keys.
For account or photo-deletion requests, email us from the Google address you use to sign in. Include the listing address if relevant so we can identify the correct record.
Unused bundle refunds.
You can request a full refund within 14 days of purchase if none of the credits in that bundle have been used. For duplicate charges or technical issues, contact us so we can review them. Read the refund policy.